ROLAND-GARROS
19 May - 8 June 2025
Privacy and security are of the utmost importance to the FFT and we strive to ensure that the technical and organisational measures we put in place respect your data protection rights.
For any further information or to make a claim, please contact the French National Commission for Data Protection (more information at www.cnil.fr ).
Finally, please note that you can block cold calls by signing up to “Bloctel” (https://conso.bloctel.fr).
Cookies/Tracking
The Application uses cookies and tracking to collect certain information (in particular your IP address, information relating to the computer used for browsing the website, your connection method, the type and version of your internet browser, your operating system and other technical information, the URL address used to sign in, including the date and time, as well as the content accessed), with the purpose of improving the Application and/or measuring audience figures.
Cookies are pieces of data stored on your device’s hard drive when you go online, namely when you use the Application. Cookies do not collect any of your personal data but they save information about your browsing activity on the Application which can be read by the FFT when you subsequently visit or search the Application. Some cookies can also be used to store the contents of an online basket, others to save a website’s language settings, and others for targeted advertising.
This application natively includes Software Development Kits (SDK). SDK are tools integrated into the code of a mobile application, which generally enable the application to collect personal data even when it is not active. Some SDK installed in the “Roland Garros” mobile application are required for it to function properly. Others allow adverts to be shown (advertising SDK). Others enable it to collect (with prior authorisation) a telephone contact, players that have been added as favourites and, once you have signed in, the user’s unique identifier number (CRM ID) for the application, in order to send out notifications (related to sport, events, marketing). Where required, the unique identifier number collected by the SDK in the “Roland Garros” mobile application is processed by the French Tennis Federation’s subcontractor on their behalf (as data processing manager), and will be stored for a duration of three months, starting from the date it is collected. You may accept or refuse the activation of SDK that are not required for the application to function properly. You will be given the choice either when you install the application, or when you change your notification settings.
Cookies contain several pieces of information: the name of the server that deposited the cookie, the user’s unique identifier number, and possibly an expiry date. This data is sometimes stored on your computer in a simple text file, which a server can then access to read and save the information.
The regulations state that websites must have your consent before depositing cookies, and must tell you what they are used for and how you can refuse their deposit. In practice, a message should appear when you connect to the website for the first time, to tell you how to accept or refuse cookies.
The French National Commission for Data Protection (CNIL) nevertheless states that audience measurement tools do not require this consent, providing they adhere to the following conditions: (1) they deliver clear and complete information; (2) they offer an opt-out mechanism that can be accessed on all devices; (3) they do not copy the data collected using other processing systems; (4) they only use the cookies for (anonymous) statistical purposes; (5) they do not allow the user’s activity to be monitored on other websites; and (6) they do not store the audience measurement cookies for longer than 13 months (starting from the first visit).
The Application also uses tools for analysing and monitoring tracking and online traffic data (audiences), in order to improve the Application’s quality and performance and to send targeted adverts.
In accordance with the current regulations, the cookies deposited on your terminal have a lifespan of 13 months, starting from the date they were first deposited on the user’s terminal (following the user’s express consent). At the end of this period, you will once again be asked to give your consent.
You may deactivate the cookies via your browser settings.
You can find more information about cookies on the CNIL website (in French) (https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs/https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser ).
Retention period
Your personal data is stored in active databases, log files or other types of files, for the period required for the provision of our products and services, or, with regard to cookies, for a period of thirteen months starting from the date they were first deposited on your device, except if you exercise, in accordance with the conditions set out above, one of the rights that are granted to you by the current legislation, or if a longer conservation period is authorised or imposed due to a legal or regulatory obligation.
During this period, the Application will implement all of the organisational, software, legal, technical and physical measures it can to ensure that your personal data remains confidential and secure, and prevent it from being damaged, deleted, or being accessed by any unauthorised third parties.
You may access your personal data while your account remains active and for a period that varies according to the type of data concerned. Your event-related data (statistics, for example) will be deleted every 13 months while your account is in active use. Other data may be deleted at any time while your account is in active use, in accordance with the aforementioned provisions.
Data storage and transfers
The host servers in which we process and store our databases are located exclusively in the European Union.
We agree to immediately inform you, providing we are legally authorised to do so, if a summons is issued by an administrative or legal authority with regard to your data.
Security
Within the framework of our services, we pay the utmost attention to the security and integrity of our clients’ and users’ personal data.
In this way, and in accordance with the GDPR, we promise to take all useful precautions to preserve your data’s security, namely by protecting it against any accidental or illicit destruction, accidental loss, alteration, unauthorised distribution or access, as well as against any other form of illicit processing or communication to unauthorised people.
To this end, we implement the industry’s standard security measures to protect your personal data from any unauthorised disclosure. By using the industry-recommended coding methods, we take all of the necessary precautions to protect your payment and card information.
Furthermore, in order to prevent any unauthorised access, and to guarantee that the data is correct and is used properly, we have set up suitable electronic, physical and supervisory procedures with the aim of saving and preserving the data collected when our services are being used.
Despite this, nobody is completely free from the risk of an attack by hackers. This is why, in the event that we suffer a security breach, we will inform you as soon as possible and will do everything we can to neutralise the intrusion and minimise its impact. In the event that you suffer damage due to a third-party security breach, we agree to provide the necessary assistance to help you to assert your rights.
Account passwords. In accordance with the CNIL’s recommendations regarding password security, your account password must contain a minimum of 8 characters, 1 number and 1 special character.
Limiting responsibility
Any content downloaded from the Application is done so at the user’s risk and under their responsibility. As a consequence, the FFT cannot be held responsible for any damage to the user’s terminal or any loss of data following a download.
The photos displayed on the Application are non-contractual.
The hypertext links integrated into the Application allow you to access other resources present online. The FFT cannot be held responsible in any way for the content of these resources, namely with regard to personal data protection.
Changes to the privacy policy
The FFT reserves the right to update the present Privacy Policy at any moment in time, namely by applying any changes made to the current laws and regulations. You will be informed of any changes via our application or by email, if possible at least thirty (30) days before these changes become applicable. We recommend checking the applicable laws and regulations regularly, to stay informed of the procedures and rules concerning your personal data.
Contact us
Please visit our contact page if you have any questions.
You can also contact the FFT’s Data Protection Office by email (dpo@fft.fr ) or by post, sent to: “Fédération Française de Tennis: Délégué à la Protection des Données – Stade Roland-Garros, 2 avenue Gordon-Bennet – 75016 Paris, France.”