In any case, we never collect sensitive personal data, such as government identifiers (social security numbers, driver's license numbers, taxpayer identification numbers, etc.), complete payment card or personal bank account numbers, medical records or information relating to care requests associated with individuals.
When certain information is mandatory in order to access specific functionalities of the Application, this mandatory nature is indicated at the time of data entry. If you refuse to provide mandatory information, you may not be able to access certain services, features or sections of the Application.
Newsletters and e-mails
An unsubscribe link will be systematically included in every newsletter and prospecting/solicitation/information e-mail we send you. For those of you who have explicitly agreed to receive our newsletters, you can easily unsubscribe by following the unsubscribe links included in each accompanying e-mail.
Recipients of your data
The personal data concerning you collected on the Application by the FFT or on its behalf are collected for the FFT's own needs, and are intended for the FFT. Access to your personal data is strictly limited to authorized persons of the FFT, authorized by virtue of their functions and bound by an obligation of confidentiality.
However, your personal data may be processed on behalf of the FFT by, or communicated to, subcontracting companies contractually entrusted with the performance of tasks necessary for the proper functioning of the Application and its services, as well as for the proper management of the relationship with you, or communicated by the FFT to subcontractors, without you having to give your authorization. It is specified that, in the context of the performance of their services, subcontractors have only limited access to your data and are under a contractual obligation to use it in compliance with the legal and regulatory provisions applicable to the protection of personal data.
Apart from the cases set out above, we will not disclose your personal data to third parties unless: (1) you so request or authorize such disclosure; (2) such disclosure is required to process transactions or provide services you have requested; (3) TFF is compelled to do so by a governmental authority or regulatory body, in the event of a judicial requisition, subpoena or other similar governmental or judicial requirement, or to establish or defend a legal claim ; or (4) the third party acts as an agent or subcontractor of FFT in the performance of the services of the Application (for example, FFT uses the services of service providers for the use of tags and the deposit of cookies).
Your data protection rights
In accordance with the French Data Protection Act of January 6, 1978, as amended, and European Regulation No. 2016/679/EU of April 27, 2016, you have the following rights:
-Update or delete your data by logging into your account and configuring its settings;
-Exercise your right of access, to find out the nature of your personal data;
-Ask for your data to be updated if it is inaccurate;
-Request the portability or deletion of your data;
-Request the restriction of the processing of your data;
-Object, on legitimate grounds, to the processing of your data;
Oppose or withdraw your consent to the use of your contact details by our services for the sending of our promotions and solicitations by e-mail, SMS messages, telephone calls and postal mail. This right remains valid whether the information concerning you has been transmitted to us directly by you or by third-party partners to whom you have communicated it (in the latter case, you will have to click on the unsubscribe links provided in our SMS messages or e-mails or contact us under the conditions below).
You can exercise your rights either by modifying your account settings, or directly on the Application in the "Contact" section, or by contacting us (app.rg@fft.fr), or by contacting the FFT's Data Protection Officer (Tel.: 01 47 43 52 03 - Email:dpo@fft.fr ). Your requests will be processed within one month
For security reasons and to prevent fraudulent requests, we may require valid proof of identity and/or authority to support your request.
For further information or to make a complaint, please contact the Commission Nationale de l'Informatique et des Libertés (more information at www.cnil.fr).
Cookies/Tracking
The Application uses cookies and tracking in order to collect certain information (in particular, your IP address, information relating to the computer used for browsing, the connection mode, the type and version of Internet browser, the operating system and other technical identifiers or the URL address of connections, including the date and time, as well as the content accessed), and for the purposes of improving and personalizing the Application and/or measuring its audience.
Cookies are files stored on your terminal's hard drive when you browse the Internet, and in particular the Application. A cookie is not used to collect personal data without your knowledge, but to record information relating to your browsing on the Application, which may be read directly by the TFF when you subsequently visit and request information on the Application. Some cookies may also be used to store the contents of a shopping cart, others to record a site's language settings, and still others to carry out targeted advertising.
This application natively includes Software Development Kits (SDKs). SDKs are tools integrated into the code of a mobile application, which generally enable the application to collect personal data even when it is not active. Some SDKs installed on the "Roland-Garros" mobile application are strictly necessary for its proper operation. Other SDKs enable ads to be displayed (advertising SDKs). Other SDKs allow the application to collect (after prior acceptance) a phone identifier, the players added to favorites and, after connection, the unique identifier (Id crm) of the application user, in order to send him/her notifications (sports, , commercial). Where applicable, the unique identifier collected via the "Roland-Garros" mobile application SDK is processed by the French Tennis Federation's subcontractor on its behalf (in its capacity as data controller), and will be kept for a period of three months from the date of collection. You have the option of accepting or refusing the activation of SDKs that are not strictly necessary for the proper operation of the application. You will be offered this choice when you install the application, or when you set up your notification management, as the case may be.
A cookie contains several pieces of data: the name of the server that placed it, an identifier in the form of a unique number, and possibly an expiry date. This data is sometimes stored on your terminal in a simple text file which a server accesses to read and record information.
Under the law, websites must obtain your consent before depositing cookies, informing you of their purpose and how you can object to them. In practice, a message must appear when you log on to the site for the first time, telling you how to accept or refuse cookies.
The French Data Protection Authority (Commission Nationale de l'Informatique et des Libertés) specifies, however, that audience measurement tools may be exempted from the requirement to obtain consent, provided the following conditions are met: (1) provide clear and complete information; (2) offer an opposition mechanism accessible on all terminals; (3) do not cross-reference data collected with other processing systems; (4) use cookies solely for (anonymous) statistical purposes; (5) do not enable tracking of Internet users' browsing on other sites; and (6) do not retain audience measurement cookies beyond 13 months (from the first visit).
The Application also uses tools for analyzing and tracking referencing and Internet traffic data (audiences), in order to improve its quality and performance and to send targeted advertising.
Cookies installed on the Application may be managed by tag management solutions. Tags are the means used to facilitate the collection and sharing of data between a website and the various technologies used by this site and which rely on this data (analysis platforms, marketing providers, for example). A tag (sometimes called a pixel or beacon) is therefore the means by which data is collected on a website.
Tags power e-marketing and web analytics. More specifically, they enable requests to be made to web browsers in order to collect data, set cookies, increase audiences between multiple websites, integrate third-party content on a website (e.g. social media widgets, video players, ads, etc.).
If you choose to refuse all cookies, your browsing experience may be reduced in order to access certain pages or benefit from certain features of the Application. The purpose of the cookies used by FFT is to enable or facilitate communication, to enable the provision of services requested by users, to recognize users on a subsequent visit, to secure payments that users may be required to make , and to record preferences necessary for the provision of the requested service.
By default, cookies are not automatically installed on the Application (with the exception of cookies required for the operation of the TFF site and services, the installation of which is indicated by a banner). In accordance with applicable regulations, we will require your authorization before installing any other type of cookie on your terminal.
When you access third-party sites from the Application, cookies may be created by companies displaying advertisements on the Application. These sites are responsible for the cookies they set and it is their cookie policy that applies. The TFF assumes no responsibility for the use of cookies by these sites. For further information, we recommend that you consult the cookie policy of the advertiser or third-party site in question.
In accordance with current regulations, cookies placed on your terminal have a limited lifespan of 13 months after they are first placed on the user's terminal (following the expression of consent). At the end of this period, your consent must be obtained again.
You can deactivate cookies in your browser settings.
Further information on cookies can be found on the CNIL website (https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs / https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser).
Retention period
Your personal information is stored in active databases, log files or other types of files, for the time required to provide our products and services, or, in the case of cookies, for a period of thirteen months after their first deposit in your terminal, unless you exercise, under the conditions set out above, one of the rights granted to you by law, or if a longer retention period is authorized or imposed by virtue of a legal or regulatory provision.
During this period, the Application implements organizational, software, legal, technical and physical measures to ensure the confidentiality and security of your personal data, so as to prevent it from being damaged, deleted or accessed by unauthorized third parties.
You will be able to access your personal data for as long as your account remains active and for a period which may vary according to the type of data concerned. Event-related data (e.g. statistics) will be deleted every 13 months while the account remains active. Other data may be deleted at any time during active use of your account, in accordance with the provisions set out above.
Data storage and transfer
The hosting servers on which we process and store our databases are located exclusively within the European Union.
We undertake to inform you immediately, insofar as we are legally authorized to do so, in the event of a request from an administrative or judicial authority relating to your data.
Security
As part of our services, we attach the utmost importance to the security and integrity of our customers' and users' personal data.
Accordingly, and in compliance with the RGPD, we undertake to take all useful precautions to preserve the security of data, and in particular to protect it against any accidental or unlawful destruction, accidental loss, alteration, unauthorized dissemination or access, as well as against any other form of unlawful processing or communication to unauthorized persons.
To this end, we implement industry-standard security measures to protect personal data from unauthorized disclosure. By using industry-recommended encryption methods, we take the necessary steps to protect payment and payment card information.
Furthermore, in order to prevent unauthorized access and to ensure the accuracy and proper use of data, we have put in place appropriate electronic, physical and managerial procedures to safeguard and preserve data collected in the course of using our services.
Even so, no one can consider themselves completely safe from a hacker attack. That's why, in the event of a security breach affecting you, we undertake to inform you as soon as possible and to do our utmost to take all possible measures to neutralize the intrusion and minimize its impact. Should you suffer damage as a result of the exploitation of a security vulnerability by a third party, we undertake to provide you with all necessary assistance to enable you to assert your rights.
Limitation of liability
Any content downloaded from the Application is done so at the user's own risk and under his/her sole responsibility. Consequently, FFT cannot be held responsible for any damage to the user's terminal or loss of data resulting from downloading.
Photos on the Application are non-contractual.
Hypertext links installed on the Application may enable you to access other resources available on the Internet. Where applicable, the FFT is in no way responsible for the content of these resources, particularly with regard to the protection of personal data.
Modification of privacy policy
The TFF reserves the right to modify the present Privacy Policy at any time, in particular in application of changes to the laws and regulations in force. You will be notified of such changes via our application or by e-mail, if possible at least thirty (30) days before they come into effect. We recommend that you check these laws and regulations from time to time to keep up to date with our procedures and rules concerning your personal information.
Contact us
Visit our contact page if you have any questions.
You can also contact the FFT Data Protection Officer directly by e-mail (dpo@fft.fr ), or by post at : Fédération Française de Tennis : Délégué à la Protection des Données - Stade Roland-Garros, 2 avenue Gordon-Bennet - 75016 Paris, France.
ROLAND-GARROS
19 May - 8 June 2025
